1. Right of Cancellation
Under EU consumer protection law, you have the right to cancel your order within 14 days from the date of purchase without providing any reason and receive a full refund. This right applies to most goods and services, but there are certain exceptions.

2. Cancellation Period
You have 14 days to exercise your right to cancel from the day you receive your goods. If you have already received the goods, you may cancel within 14 days of delivery.

3. How to Cancel
To exercise your right to cancel, you must notify us in writing via one of the following methods:
By email: jewellryaccs@gmail.com
When notifying us, please provide the following information:
Your order number
Your name
Your address
The details of the items you wish to cancel (if applicable)

4. Refunds
Once we receive your cancellation returned items, we will process the refund promptly. The refund will be made to the original method of payment. Please note that depending on the payment method, it may take several business days for the refund to be processed.
In accordance with EU consumer protection law, refunds will be completed within 14 days of receiving your cancellation notice.

5. Conditions for Refunds
Refunds will be issued under the following conditions:
The item must be unused, undamaged, and in its original packaging.
Special goods or services, such as personalized items, downloadable content, or personal care products, may not be eligible for a refund.

6. Return Shipping Costs
Unless the item is defective or not as described, the consumer is generally responsible for return shipping costs.

7. Exemptions
The following items are exempt from the cancellation and refund rights under EU law:
Custom or personalized items.
Perishable or time-sensitive goods.
Downloadable digital content (e.g., e-books, software) once the download has started.
Items where the seal has been broken or goods have been used, such as hygiene products (e.g., cosmetics, health products).

8. Exchanges
If you receive a damaged or incorrect item, you may request an exchange or refund. Please contact us immediately, and we will provide further instructions.

9. Contact Us
If you have any questions or concerns regarding cancellations or refunds, please contact us using the following methods:
Email: jewellryaccs@gmail.com